FAQ

1. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All payments are processed securely at checkout.

2. In which currency are payments processed?

All transactions are processed in United States Dollars (USD).

3. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States. There are no hidden charges.

4. How long does it take to process my order?

Orders are processed within 1 to 2 business days (Monday to Friday), excluding holidays.

5. What is the estimated delivery time?

Delivery typically takes 6 to 8 business days, including handling and transit time.

6. Do you provide tracking information?

Yes, once your order is shipped, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

7. What should I do if I entered the wrong shipping address?

Please contact us immediately at support@organicdreaming.com. If your order has not yet been processed, we will update the address. Otherwise, changes may not be possible.

8. Can I cancel my order?

Yes, orders can be canceled within 2 hours of purchase, provided they have not been processed or shipped.

9. What is your return policy?

We accept returns for both defective and non-defective items within 30 days of delivery. Items must be unused and in their original packaging.

10. Do I have to pay for return shipping?

No, return shipping is free. A return label will be provided for download and printing.

11. How long does it take to receive a refund?

Once your return is approved, refunds are processed within 7 business days to your original payment method.

12. Do you offer exchanges?

Yes, we accept exchanges within 30 days of delivery, subject to product availability.

13. What should I do if my item arrives damaged or defective?

Please contact us within a reasonable time with your order number, photos of the item, and a description of the issue. We will arrange a replacement or refund.

14. What if my package is marked as delivered but I did not receive it?

Please check your address, surroundings, and with neighbors. If still missing, contact the carrier and then reach out to us for further assistance.

15. How can I contact customer support?

You can contact us using the following details:
Email: support@organicdreaming.com
Phone: +1 (844) 200-1902
Business Hours: Monday to Friday, 09:00 AM to 05:00 PM (PST)

Contact Us:

Address: 3439 SE Hawthorne Blvd #1042, Portland, OR 97214, USA
Email: support@organicdreaming.com
Phone Number: +1 (844) 200-1902
Business Hours: 09:00 am to 05:00 pm (Monday to Friday) (GMT-08:00)