Refund policy

At Organic Dreaming, customer satisfaction is our top priority. We strive to ensure that every product you receive meets your expectations. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds. This policy is designed to comply with applicable eCommerce standards and Google Merchant Center guidelines.

Return Window and Eligibility

We accept returns for both defective and non-defective products within 30 days of delivery.

To be eligible for a return, the following conditions must be met:

• Items must be new, unused, and in their original packaging

• Products must include all original components and materials

• Returns must be requested within 30 days from the delivery date

• Proof of purchase (such as an order confirmation or receipt) must be provided

We reserve the right to deny returns that do not meet these conditions.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us promptly so we can resolve the issue efficiently.

When reporting a damaged or defective item, please include:

• Your order number

• Clear photos showing the defect or damage

• A brief description of the issue

Once verified, we will offer a replacement, exchange, or full refund at no additional cost to you.

Return Process

To initiate a return, please contact our support team at support@organicdreaming.com.

Once your return request is approved:

• You will receive instructions on how to return your item

• A return label will be provided for download and printing at no cost

• Securely package the item and send it back via mail

Please ensure that the item is properly packaged to avoid damage during transit.

Refund Process

After we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

If your return is approved:

• Refunds will be issued to your original payment method

• Processing time is within 7 business days from approval

• A confirmation email will be sent once the refund has been completed

Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check your bank or payment account again

• Contact your credit card provider or bank, as processing times may vary

• If the issue persists, please contact us at support@organicdreaming.com

Non-Returnable Conditions

Returns may not be accepted under the following circumstances:

• Items that have been used, worn, or altered

• Products returned after the 30-day return window

• Items returned without prior authorization

• Products not in their original condition or packaging

Exchanges

We accept exchanges for eligible items within the 30-day return period.

If you wish to exchange a product:

• Contact our support team to initiate the exchange process

• Exchanges are subject to product availability

• If the requested item is unavailable, a refund or alternative solution will be offered

Return Address

3439 SE Hawthorne Blvd #1042, Portland, OR 97214, United States

Method & Fees

Return Method: By mail
Return Label: Download and print, free of charge
Restocking Fee: None
Return Shipping Cost: Free
Refund Processing Time: 7 business days

Cancellation Policy

Orders may be canceled within 2 hours of purchase, provided they have not yet been processed or shipped. After this period, cancellations may not be guaranteed.

Contact Us:

Address: 3439 SE Hawthorne Blvd #1042, Portland, OR 97214, USA
Email: support@organicdreaming.com
Phone Number: +1 (844) 200-1902
Business Hours: 09:00 am to 05:00 pm (Monday to Friday) (GMT-08:00)